This section provides an overview of MSD’s sustainability performance in 2009. Please refer to the Performance sections of this report for more detailed information, graphs, and pictures illustrating our efforts. Because 2009 is taken as the baseline year for measuring our sustainability performance, some indicators have baseline data but may not yet have long- or short-term performance targets established. Targets are long-term, unless otherwise indicated. 2009 Rating legend & GRI notes are located at the bottom of the page.
Operational and Environmental Performance
Key Performance Indicator | Target | 2009 Performance (Baseline) | 2009 Rating | GRI* |
---|---|---|---|---|
Water quality regulatory compliance | Greater than 95 percent regulatory compliance across all plants in any given year | Greater than 97 percent regulatory compliance across all plants | EN28 | |
Natural gas and electricity consumption | In development | 661,687 Gigajoules (GJ) 10.9 GJ per million gallons treated |
Baseline | EN3 |
Fuel consumption | In development | 201,358 gallons 3.31 gallons per million gallons treated |
Baseline | EN3 |
Chemical consumption: | In development | Baseline | EN1 | |
Sodium hypochlorite | 506,527 gallons | |||
Polymer | 22,514 gallons | |||
Coagulant | 88,889 pounds | |||
Sodium hydroxide | 16,338 gallons | |||
Sludge dewatering | 22.5 to 25 percent solids content | 26.8 percent at Mill Creek 22.0 percent at Little Miami |
||
Incinerator air emissions | All regulated pollutants fall below required limits. | Achieved | ||
Operating conditions stay within permit ranges. | Experienced excursions in operating conditions with respect to opacity, percent oxygen in stack gas, and scrubber pressure drop. | |||
Greenhouse gas emissions | In development | 83,408 metric tonnes CO2-e 1.37 metric tonnes CO2-e per million gallons treated |
Baseline | EN16 |
Waste disposal | In development | Sludge Cake: 1,144 dry tons Screenings, grit, and scum: 7,354 tons Ash : 13,672 tons |
Baseline | EN22 |
Recycling | In development | 20 percent paper recycled |
Strategic Plan Goals
- Provide reliable infrastructure and high-quality, costeffective utility services for collection and treatment of wastewater and stormwater
- Enhance public health and the environment
Sustainability Goals
- Deploy energy and material resources efficiently
- Minimize waste
- Protect air quality and minimize odors
- Reduce GHG emissions
- Protect and enhance water quality
- Comply with environmental regulations
2009 Operational and Environmental Facts | Quantity | GRI* |
---|---|---|
Wastewater treated | 60,800 million gallons 167 million gallons per day |
EN21 |
Sludge produced | 34,976 tons 0.58 ton per million gallons treated |
EN22 |
Social and Community Performance
Key Performance Indicator | Target | 2009 Performance (Baseline) | 2009 Rating | GRI* |
---|---|---|---|---|
Customer service for Water in Basement (WIB) Program: | Maintain or improve upon 2009 performance | |||
Customers are satisfied with the WIB program | 88 percent | Baseline | ||
Customers are satisfied that the Customer Service | 93 percent | Baseline | ||
Investigation Team investigates the sewer backup within a reasonable time | ||||
Customers feel that the Investigation Team was respectful | 91 percent | Baseline | ||
Customers felt that the informational materials they were given were clear and easy to understand | 90 percent | Baseline | ||
Community engagement: | ||||
Stakeholders understand MSD’s operational scope is to collect and treat wastewater and maintain sewer systems | At least 80 percent | 82 to 94 percent | ||
Stakeholders believe that MSD’s operational scope includes purifying and providing drinking water | 0 percent (MSD does not purify or provide drinking water) |
26 to 42 percent | ||
Stakeholder opinions about quantity and quality of communications and interactions with MSD | At least 80 percent are favorable | 23 to 51 percent | ||
Employee and leadership demographics | Mirror diversity distribution found in Hamilton County | Achieved | LA1, LA13 | |
Health and safety: | ||||
Incidence rate | < 8.1 | 7.3 | LA7 | |
Fatalities | 0 | 263.02 | LA7 | |
Lost days | In development | 263.02 | Baseline | LA7 |
Hours of health and safety training per year | In development | 4,092 hours 6.62 hours/ employee |
Baseline | LA10 |
Employee training and development | In development | 11,830.1 hours | Baseline | LA11 |
SBE and local workforce development: | ||||
SBE participation in construction contracts | 30 percent | 7.6 percent | EC6 | |
SBE participation in commodities and general services contracts | 15 percent | 7.1 percent | EC6 | |
SBE participation in professional services contracts | 10 percent | 19.6 percent | EC6 |
Strategic Plan Goals
- Create a high-performance utility with a diverse, inspired, and empowered workforce
- Provide exceptional service that engages our community and builds confi dence in local government
Sustainability Goals
- Provide exceptional service
- Effectively engage stakeholders
- Comply with environmental regulations
- Promote diversity and inclusion in the workplace
- Promote employee health and safety
- Develop the workforce for present and future excellence
2009 Social and Community Facts | Quantity | GRI* |
---|---|---|
Population served | 855,000 | |
Number of employees | 607 | LA1 |
Number of interns and co-op students | 56 | LA11 |
Financial and Risk Performance
Key Performance Indicator | Target | 2009 Performance (Baseline) | 2009 Rating | GRI* |
---|---|---|---|---|
Operating expenditures (less depreciation) | In development | $103,825,000 $1,707.65 per million gallons treated |
Baseline | EC1 |
Debt service coverage | Minimum 1.5 | 2.9 | EC1 | |
Debt service as a percentage of operating expenses | Maximum 50 percent | 38.2 percent | EC1 | |
Cash contributed to capital | 20 percent to 30 percent | 25.25 percent | EC1 | |
Bond rating | Minimum AA+ by Standard and Poor | AA+ | ||
Risk management strategy | Complete by 2010 | Completed summer 2010 | ||
Risk management reporting | Report quarterly | To begin in 2011 | Baseline |
Strategic Plan Goals
- Provide fi nancial stewardship for the utility to achieve and sustain community service level expectations
- Align business strategies with best practice methodologies to optimize organizational performance
Sustainability Goals
- Maintain fi nancial solvency and liquidity for short- and long-term funding needs
- Maintain a high credit rating
- Maintain affordable sewer rates
- Manage risks proactively
2009 Financial Facts | Quantity | GRI* |
---|---|---|
Minimum quarterly bill, 6” meter | $2,745.19 | |
Minimum quarterly bill, 3” meter | $838.96 | |
Minimum quarterly bill, 5/8” meter | $76.83 | |
Revenues | $201,273,000 | EC1 |
Total Expenditures | $199,426,000 | EC1 |
Annual Capital Expenditure | $124,500,000 | EC1 |
Total borrowed capital | $127,400,000 | |
Borrowed capital from grants and low-interest loans | $88,800,000 | EC4 |
Legend & Notes (2009 Rating & GRI)
Symbol | Description |
---|---|
Better than Target | |
On Target | |
Needs improvement |
*Where applicable, we show the Global Reporting Initiative (GRI) indicator that corresponds to MSD sustainability performance indicators. Blank spaces indicate sustainability performance indicators that are not covered by the GRI, because they reflect unique aspects of MSD operations and stakeholder interests.