Sustainability
at a Glance

This section provides an overview of MSD’s sustainability performance in 2009. Please refer to the Performance sections of this report for more detailed information, graphs, and pictures illustrating our efforts. Because 2009 is taken as the baseline year for measuring our sustainability performance, some indicators have baseline data but may not yet have long- or short-term performance targets established. Targets are long-term, unless otherwise indicated. 2009 Rating legend & GRI notes are located at the bottom of the page.

Operational and Environmental Performance

Key Performance Indicator	Target	2009 Performance (Baseline)	2009 Rating	GRI*
Water quality regulatory compliance	Greater than 95 percent regulatory compliance across all plants in any given year	Greater than 97 percent regulatory compliance across all plants		EN28
Natural gas and electricity consumption	In development	661,687 Gigajoules (GJ) 10.9 GJ per million gallons treated	Baseline	EN3
Fuel consumption	In development	201,358 gallons 3.31 gallons per million gallons treated	Baseline	EN3
Chemical consumption:	In development		Baseline	EN1
Sodium hypochlorite		506,527 gallons
Polymer		22,514 gallons
Coagulant		88,889 pounds
Sodium hydroxide		16,338 gallons
Sludge dewatering	22.5 to 25 percent solids content	26.8 percent at Mill Creek 22.0 percent at Little Miami
Incinerator air emissions	All regulated pollutants fall below required limits.	Achieved
	Operating conditions stay within permit ranges.	Experienced excursions in operating conditions with respect to opacity, percent oxygen in stack gas, and scrubber pressure drop.
Greenhouse gas emissions	In development	83,408 metric tonnes CO2-e 1.37 metric tonnes CO2-e per million gallons treated	Baseline	EN16
Waste disposal	In development	Sludge Cake: 1,144 dry tons Screenings, grit, and scum: 7,354 tons Ash : 13,672 tons	Baseline	EN22
Recycling	In development	20 percent paper recycled

Social and Community Performance

Key Performance Indicator	Target	2009 Performance (Baseline)	2009 Rating	GRI*
Customer service for Water in Basement (WIB) Program:	Maintain or improve upon 2009 performance
Customers are satisfied with the WIB program		88 percent	Baseline
Customers are satisfied that the Customer Service		93 percent	Baseline
Investigation Team investigates the sewer backup within a reasonable time
Customers feel that the Investigation Team was respectful		91 percent	Baseline
Customers felt that the informational materials they were given were clear and easy to understand		90 percent	Baseline
Community engagement:
Stakeholders understand MSD’s operational scope is to collect and treat wastewater and maintain sewer systems	At least 80 percent	82 to 94 percent
Stakeholders believe that MSD’s operational scope includes purifying and providing drinking water	0 percent (MSD does not purify or provide drinking water)	26 to 42 percent
Stakeholder opinions about quantity and quality of communications and interactions with MSD	At least 80 percent are favorable	23 to 51 percent
Employee and leadership demographics	Mirror diversity distribution found in Hamilton County	Achieved		LA1, LA13
Health and safety:
Incidence rate	< 8.1	7.3		LA7
Fatalities	0	263.02		LA7
Lost days	In development	263.02	Baseline	LA7
Hours of health and safety training per year	In development	4,092 hours 6.62 hours/ employee	Baseline	LA10
Employee training and development	In development	11,830.1 hours	Baseline	LA11
SBE and local workforce development:
SBE participation in construction contracts	30 percent	7.6 percent		EC6
SBE participation in commodities and general services contracts	15 percent	7.1 percent		EC6
SBE participation in professional services contracts	10 percent	19.6 percent		EC6

Financial and Risk Performance

Key Performance Indicator	Target	2009 Performance (Baseline)	2009 Rating	GRI*
Operating expenditures (less depreciation)	In development	$103,825,000 $1,707.65 per million gallons treated	Baseline	EC1
Debt service coverage	Minimum 1.5	2.9		EC1
Debt service as a percentage of operating expenses	Maximum 50 percent	38.2 percent		EC1
Cash contributed to capital	20 percent to 30 percent	25.25 percent		EC1
Bond rating	Minimum AA+ by Standard and Poor	AA+
Risk management strategy	Complete by 2010	Completed summer 2010
Risk management reporting	Report quarterly	To begin in 2011	Baseline